Hi all, There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is 'The Product Keycode is not valid INS00140.' This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.

Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website Coy ==================== Resolution Options Windows XP & Microsoft Visual C++ Redistributable If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue. KB2467175 KB2467174 KB2467173 If any of these are installed, then please remove them before attempting to install Crystal Reports 2011. Installing with Dashboard Design 2011 or Presentation Design 2011 If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. Digimaster 3 Software Download. To check this, launch run regedit and navigate to the following location: HKEY_LOCAL_MACHINE SOFTWARE SAP BusinessObjects Suite XI 4.0 Shared Tools keydecoder.dll You want to make sure that the 'path' key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C: Program Files (x86) SAP BusinessObjects SAP BusinessObjects Enterprise XI 4.0 win32_x8keydecoder.dll.